Our Privacy Commitment
At mrpay Casino, we take the handling of your personal information seriously. This Privacy Policy explains what data we collect, why we collect it, and how it is used and protected. We believe you deserve a clear picture of how your information is managed, and we've written this document in plain language so it's easy to follow. If anything here raises questions, we encourage you to get in touch with our support team directly.
The Information We Collect
When you interact with mrpay Casino, we may collect a range of personal information depending on the stage of your relationship with us. This includes details gathered during account creation, identity verification, and general use of our services.
The types of information we may collect include:
- Personal identification details – such as your full name, date of birth, and residential address, provided when you register an account with us.
- Contact information – including your email address and phone number, used to communicate with you about your account.
- Identity verification documents – we are required to verify the identity of our players as part of our Know Your Customer (KYC) obligations. This may involve collecting copies of government-issued identification, proof of address, or other documents as required under applicable regulations.
- Financial information – details related to transactions you make on our platform, which are necessary for processing deposits, withdrawals, and general account activity.
- Technical and usage data – such as your IP address, device type, browser information, and how you navigate our site, collected to support security monitoring and service improvement.
We collect only what is reasonably necessary for the purposes described in this policy. Where additional information is requested, we will make it clear why it is needed.
How We Use Your Data
The information we collect serves several specific purposes, all tied to running a safe, fair, and compliant casino service. We do not use your data in ways that go beyond what is described here.
Primary uses of your personal information include:
- Account management – to create, maintain, and administer your player account, including verifying your identity and eligibility to use our services.
- Transaction processing – to handle deposits and withdrawals accurately and in a timely manner, and to maintain records of your financial activity with us.
- Fraud prevention and security – to detect, investigate, and prevent activities that may be fraudulent, unlawful, or in breach of our terms. This includes monitoring unusual account behaviour and flagging potential risks.
- Regulatory compliance – to meet our legal obligations, including those related to anti-money laundering (AML) requirements and responsible gambling standards applicable to our operations.
- Customer support – to respond to your queries and resolve issues related to your account or experience on our platform.
- Service improvement – to understand how our platform is used and to make informed decisions about how we can improve the experience we offer.
We process your data only when there is a legitimate reason for doing so, whether that is fulfilling our contract with you, complying with a legal obligation, or pursuing a legitimate business interest that does not override your rights.
Data Sharing and Third Parties
We do not share your personal information with third parties for their own independent marketing or commercial purposes. Your data is not sold to external organisations.
However, to operate our casino services effectively, there are circumstances in which we may share your information with specific categories of trusted parties:
- Payment processors and financial service providers – to facilitate secure transaction handling on your behalf.
- Technology and platform providers – third parties who assist in delivering and maintaining the technical infrastructure of our platform.
- Regulatory and government authorities – where we are legally required to disclose information, for instance in response to a lawful request or as part of our compliance with applicable regulations.
- Identity verification and fraud prevention services – organisations that assist us in carrying out KYC checks and detecting suspicious activity.
Where we engage third-party service providers, we take reasonable steps to ensure they handle your data appropriately and only for the purposes for which it was shared. We do not give these parties permission to use your information for unrelated purposes.
Data Security and Retention
We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes standard industry practices around secure data storage and access controls to limit who within our organisation can view sensitive information.
While no system can guarantee absolute security, we are committed to maintaining appropriate protections and reviewing our security practices on an ongoing basis.
Regarding how long we keep your data: we retain personal information for as long as is necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations. This means some data may be retained for a period after your account is closed, particularly where required by applicable laws relating to financial record-keeping or anti-money laundering obligations.
When your data is no longer required for these purposes, we take steps to delete or anonymise it in a manner consistent with our data handling obligations. If you have specific questions about how long certain types of information are retained, you are welcome to contact our support team for clarification.
Your Privacy Rights and How to Contact Us
Depending on where you are located and the laws that apply to you, you may have certain rights in relation to your personal data. These can include the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate or out of date.
- Request the deletion of your personal data, subject to our legal obligations to retain certain records.
- Object to or seek restrictions on certain types of data processing.
We will do our best to respond to any requests promptly and in accordance with applicable requirements. Please note that in some cases, we may need to verify your identity before actioning a request, and certain data may need to be retained regardless of a deletion request due to regulatory requirements.
If you have questions about mrpay Casino data privacy rights or wish to make a request regarding your personal information, please contact our support team. We are here to help and will work with you to address any concerns about how your data is being handled.